« pink air | Main | holland 0-0 argentina »


Hi Russell, I am trying to contact you from a magazine in London about reprinting your photos of each channel in the Grand Hyatt in Jordan. Can you email me urgently... i can't find an email address for you on your site. Hope this works!

It's really a shame what's happening to Disneyland. Walt's main goal in creating the theme park was to make visitors feel as though they were entering into a magical fantasy world totally disconnected form our social reality. Almost like stepping into someone's vast, numinous imagination. "Hard sells" and blatant greed quickly remove you from the "experience," which I foresee precipitating into the fall of Disney.

Thats definitely true. Although its nice to have more offers, it does get a little irritating.

Though a good one I saw at a Burger King was a badge on the assistant that said "If I dont offer you Onion Rings you get them for free"

Oh, I can't begin to describe how much I dislike the WHSmith upsell. It causes me to get flustered at the checkout because, as you point out, I thought I'd made all my decisions - having already wrestled with my conscience about whether I really need/want/deserve that small treat.

There's no way you can walk away happy with your purchase. Either you're a fool to have passed up a great offer (the sales assistants often like to point this out), or you're burdened with an obscene amount of something you know is bad for you and a feeling that you have been manipulated.

Models never do measure the fact that people get irritated by stuff. If they did measure the forgotten 99% who don't respond etc, then we wouldn't have junk mail, crap TV ads, urban spam etc.
We found some great quotes from call centre people on this

The comments to this entry are closed.