Complexity is not bad. Complication is bad. Complexity is inevitable and often useful.
"This is why business process re-engineering was such a disaster with 80% of BPR initiatives resulting in decreased performance, because it destroyed the social relationships and social capital that kept old ‘inefficient’ processes running. BPR is fine for production line drones but not for any creative customer facing business. In that you need the complexity of human behaviour to meet the complexity of human behaviour from customers."
Hmm. Further to that: Complex and complicated
Maybe not always bad