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Now thats a great idea.
If only bigger companies were so accepting of ideas like this.

Prob because of the proverb about a few bad apples.... I'd like to bet that a significant number of people would be claiming for faults that don't exist, getting a replacement item and selling the "spare" item on eBay.....
Am I too cynical?

yes, with all due respect, I think you are being too cynical.

I think you're saying that companies should assume their customers are cheats and liars.

I know that's the prevailing wisdom, and experience may suggest it's true, but I think the companies who are willing to trust their customers will find themselves trusted in return and will build a stronger brand as a result.


The number of dishonestly returned unit are worth less than the cost of equivalent publicity and promotion they gain from it.

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